Technical Support

Posted 4 months ago

Job Description
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve application issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ensure all issues are properly logged
• Ask customers targeted questions to quickly understand the root of the problem
• Provides answers to clients by identifying problems; researching answers; guiding client through corrective step
• Updating self-help documents so customers/employees can try to fix problems themselves

• 2-4 years of experience in tech support
• Proven work experience as a Technical Support Engineer
• Hands-on experience with Windows/Linux environments
• Hands-on experience on MySQL / SQL
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Job Features

Job CategoryTechnical Support

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